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General Business Terms & Conditions
6. Pick up & Return of Rental Cars
11. Refundable Excess with Super Cover
1. Data Protection
Please note that this site is operated on servers controlled by Auto Europe, LLC, a US based company, and that any data which you send to us will be processed not only by Rent-O-Ride Deutschland GmbH Ltd but also by Rent-O-Ride, LLC, in the United States. If you do not want your data to be transferred to Rent-O-Ride, LLC, in the United States, please do not use this site. By using our services, you acknowledge that your data will be processed in the United States and recognize that the transfer of your data to the United States to Rent-O-Ride, LLC is required for us to provide you with our services.
Personal Data Protection
You may at any time, request to see the information which is being held by us on you and request to make amendments to this information or delete this information. Please contact us at data-protection@rent-o-ride.com or use our postal address:
2. Reservations
Generally, reservations via Rent-O-Ride are confirmed immediately. Exceptions can include last-minute bookings, on request bookings, special vehicles, one-way rentals and optional equipment. In these cases Rent-O-Ride has to request a confirmation from the car rental company. Following confirmation and payment, Rent-O-Ride sends a car rental voucher to the customer either by email or by fax (upon request). The client has to present this voucher to the car rental company at time of pick-up. The actual rental agreement is concluded locally between the customer and the car rental company and is subject to the car rental companys terms & conditions as well as local legislation. Auto Europe reserves the right to change the booking to another car rental company - subject to availability - and to inform the customer in due time. [Back to Top]
3. Payment
Customer has to pay in full to Rent-O-Ride at time of reservation. Payment must be made by credit card. At the time of pick-up, a valid credit card in the name of the main driver (the name on your car hire booking) must be presented to the car rental company for the deposit (see "Deposit"). Only upon receipt of full payment Rent-O-Ride will send the car rental voucher - once confirmed by the car rental company - to the customer. All prices are based on 24-hour periods starting with the pick-up time. The charged price is valid for the confirmed duration. Variations can result in additional charges locally e.g. in case of early returns the car rental company might charge higher daily rates and/or in case of late returns the car rental company might charge the extra hours/days at locally applicable rates. As Rent-O-Ride is acting as a Disclosed Agent we are unable to issue an invoice with VAT. Should you need an invoice with VAT we recommend that you contact the car rental supplier. [Back to Top]
Special Campervan Regulations
For motorhome bookings the total price must be paid no later than 70 days prior to rental. For rentals commencing outside of 70 days, a deposit of at least 30% of the total rental price must be paid at the time of booking.
4. Deposit
At time of pick-up the car rental company requires a deposit. This takes place by an amount being blocked or charged on the international, valid credit card issued in the name of the renter. Debit cards and prepaid credit cards are not accepted. Information regarding the acceptance of credit cards at time of pickup can be found in the terms and conditions of each car rental supplier during the booking process and on the voucher. In general, the deposit amount includes the value of a full tank plus the excess in case of damages to or theft of the rental car plus any local charges (for optional equipment, optional insurances taken out locally, one-way fees etc.) [Back to Top]
5. Car Category
Reservations and confirmation are for car categories only, never for a specific make or model. Car rental companies maintain fleets with many different makes and models of similar size and configuration. Car rental companies reserve the right to provide similar or higher category cars to the customer than originally booked and paid for. [Back to Top]
6. Pick up & Return of Rental Cars
Already at time of reservation the customer determines exactly where and when the pick-up and the return of the rental car will take place. When making a reservation for pick-up at an airport location, Rent-O-Ride and the car rental company require the flight number and arrival time. Should you expect to be delayed for the pickup of the vehicle, you should also contact us to ensure your vehicle can be confirmed after the scheduled timing. For pick-ups at downtown locations customers only need to provide the exact time. In general, car rental companies will hold the rental car available for pick-up until 30 to 60 minutes after the originally reserved time, as long as this is within the normal location opening hours. Pick-ups outside of normal location opening hours are on request and will be charged an extra fee. [Back to Top]
Special Campervan Regulations
Specified times apply to the collection and return of campervans. Collection and return of campervans outside these hours may be requested and, if available, will always incur additional charges. These fees can only be disclosed upon the booking confirmation. Detailed vehicle instructions will be given upon collection.
7. Deliveries & Collections
This service can be requested with the car rental companies from downtown locations for an extra fee. For deliveries and collections requests it is mandatory to provide the hotel name, address and telephone number. Agreed times are approximate only and can vary by up to 60 minutes. Deliveries and collections of rental cars are not possible to/from cruise terminals, private accommodation, Fincas or campgrounds. [Back to Top]
8. Insurances
Fees, inclusions and coverage differ by destination, car rental company and car category. Customers should refer to the actual rental agreements (in local language, often with English translations) of the car rental companies for details. In general, insurance claims based on the rental agreement can only be made when damages are reported to and recorded by local police. In any case it is a prerequisite that utilization of the rental car is in accordance with the rental agreement. Rent-O-Rides products and prices always include: liability insurance including legally required minimum coverage, CDW = Collision Damage Waiver with or without excess depending on the car rental company. CDW never covers damage to tyres, glass, exterior mirrors, underside, interior, roof, engine, damage to the locks and loss of vehicle keys. TP = Theft Protection with or without excess depending on the car rental company. [Back to Top]
9. Refundable Excess Products
For car rental bookings in most destinations and with most of our car rental partners, Rent-O-Ride is offering a Refundable Excess product for an additional fee. Detailed terms and conditions and prices are part of the car rental voucher and are being communicated at time of reservation. This Refundable Excess policy is NOT an insurance but a special service of Rent-O-Ride LLC. Rent-O-Ride will decide on the validity and the extent of the claim according to the companys best judgement. When the car rental booking includes the Refundable Excess product from Rent-O-Ride (not from the car rental company), customers need to provide the following documents in case of damage to or theft of the rental car: rental agreement, damage report from the car rental company, police report or - in case of single vehicle accidents a police notification, proof of payment/credit card statement. Only when all documents are present and wilfulness and severe negligence can be excluded, a refund will be processed. Rent-O-Rides Refundable Excess product is in no way linked to any Super CDW offered by car rental companies. No refund will be made when damages/accidents occurred due to violation of local traffic rules, breach of the rental agreement or when any involved third party refuses the settlement of the claim. All rental agreements are subject to the local legislation of the pick-up country. [Back to Top]
10. Refundable Excess
With Refundable Excess, damage to certain vehicle parts is always excluded from the refund: damage to glass, tyres, the interior, gearbox, underside, roof, clutch, engine, oil sump, damage caused by filling with wrong fuel, accidents caused by animals (including beech marten bites). Please refer to the voucher (the last page) for more detailed information on exceptions with the purchased product. Refundable Excess does not cover damage to or loss of personal property, vehicle theft due to the loss of vehicle keys, car rental suppliers income loss for the vehicle which cannot be used, roadside assistance, towing charges, any processing fees in the event of damage (if applicable), administrative fees nor any subsequent personal costs such as telephone bills, hotel accommodation, public transportation or taxi costs. A refund is also impossible if the accident has been caused by breaking the local traffic rules and/or if the driver has been issued with a fine, and/or when the insurance company (even of the other party involved) has rejected the claims settlement on the spot. All rental agreements are subject to the local legislation of the pick-up country. [Back to Top]
11. Refundable Excess with SUPER COVER
Refundable Excess with Super Cover excludes: damage to the interior and gears. For more details and the individual exclusions of the purchased product, please refer to the voucher (the last page ). This product also does not cover any damage to or loss of personal property, vehicle theft due to loss of vehicle keys, car rental suppliers loss of income for the vehicle which cannot be used, roadside assistance, towing charges, any processing fees in the event of damage (if applicable), administrative fees nor any subsequent personal costs such as telephone bills, hotel accommodation, public transportation or taxi costs. A refund is also impossible if the accident has been caused by breaking the local traffic rules and/or if the driver has been issued with a fine, and/or when the insurance company (even of the other party involved) has rejected the claims settlement on the spot. All rental agreements are subject to the local legislation of the pick-up country. [Back to Top]
Special Campervan Regulations
Rent-O-Ride does not offer Refundable Excess for campervans.
12. Additional Coverage
At time of pick-up the car rental company might offer you additional coverage including but not restricted to PAI (Personal Accident Insurance), PEC (Personal Effects Coverage), Super CDW, Seguro Relax Insurance, Road Assistance etc. Rent-O-Ride does not refund any locally purchased insurance charges/fees even if deemed unnecessary after return of the rental car. [Back to Top]
13. Driver License
Renters and additional authorized drivers must present a valid driving licence at time of pick-up which they must have held for at least 1 year, exceptionally for 3 years or more (for details see voucher terms & conditions). If the valid national driving licence is not completely in the Roman alphabet, then an International Driving Permit (IDP) is mandatory, valid only in addition to the national driving licence. Some car rental suppliers always require an IDP at time of pick-up even if the original national driver license is in the Roman alphabet (for details see voucher terms & conditions). All car rental suppliers have minimum age requirements. Some of the suppliers also have a maximum age limit. This is valid for both the main and the additional driver. [Back to Top]
Special Campervan Regulations
Please note, depending on the campervans permissible total weight, a driving licence category C1 (European Driving License) will be required.
14. Additional Drivers
With some car rental companies the fees for additional drivers are already included in the price; others charge a daily fee at time of pick-up. Such fees are stated on Rent-O-Rides website and on the car rental voucher. In any case, additional drivers need to be registered in the rental agreement and need to present the same documents as the renter at time of pick-up (driving licence and International Driving Permit where required and passport/personal ID). [Back to Top]
15. One-way Rentals
One-way rentals are available upon request and for a fee in most destinations and with most car rental companies. Rent-O-Ride will request one-way rentals and applicable fees (to be paid locally) with the car rental companies and will communicate such fees to the customers after the reservation has been made. The customer is entitled to cancel the whole booking free of charge if the customer does not agree with the one-way fee. Restrictions may apply for certain car groups, minimum durations and between certain cities and locations. [Back to Top]
16. Travel to other Countries
Customers must indicate travel to other countries at time of reservation. All countries must be noted on the voucher. In most cases, the car rental supplier must authorize any cross-border travel and will charge a daily fee locally. Such fee is stated on the vouchers terms & conditions. [Back to Top]
17. Optional Equipment
Optional equipment like child seats, roof racks, winter equipment etc. must be requested at time of reservation and is subject to availability to be confirmed by the car rental supplier. Applicable fees are noted on the car rental voucher and are paid locally. [Back to Top]
18. Customer Service
Rent-O-Ride will support customers in solving any problems with the car rental company which are not the customer's fault. As a broker, Auto Europe cannot be held liable for the provision of services (incl. insurances) by the car rental company as per rental agreement and/or the refund of charges from the car rental company. Customers must send any claim in writing to Rent-O-Ride within 90 days after the rental period. [Back to Top]
19. Booking Modifications
Booking modifications can be made up to 48 hours prior to the pick-up time and are subject to availability and additional charges. Rent-O-Ride does not charge for booking modifications but applies the prices which are applicable at time of amendment of the booking. No modifications can be made after pick-up time: no extensions of the rental duration, no refund of unused voucher days if car is picked up late or returned early. Any changes of bookings (flight details, arrival time, car category etc.) must be communicated to Rent-O-Ride and NOT directly to the car rental company. Please note that a name change of the renter is not a booking modification but constitutes a cancellation of the original booking and a new booking under the new renter's name. [Back to Top]
Special Campervan Regulations
Booking modification is only possible prior to the rental date and is subject to availability and additional charges. The charges will reflect the cancellation costs incurred at the time of the booking modification and the new rental price valid at the time of booking modification.
20. Cancellations
Rent-O-Ride has no cancellation fee when Rent-O-Ride is advised 48 hours prior to the reserved rental start date. Rent-O-Ride does not charge any amendment fee up to 48 hours prior to rental start date however should a reservation be amended the client will have to pay the rate available at the time of change. No refund is possible for cancellations less than 48 hours prior to the reserved rental start date & time and for cancellations after the planned pick up date. Rent-O-Ride does not refund should the client show up to the counter without a valid driver's license. Rent-O-Ride does not refund should the client present an unacceptable credit card at the counter or a credit card with not enough credit for the deposit . Rent-O-Ride does not refund any unused days if the customer does not show up, shows up over 2 hours late without contacting Rent-O-Ride or returns the vehicle early. For cancellations of confirmed and paid bookings of 7- and 9-seater vans with pick-up anywhere in Europe during July and August no refund will be made, regardless of the cancellation date and time. Customers have the right to provide proof in writing of a lesser financial damage and subsequently lower the cancellation cost.[Back to Top]
Special Campervan Regulations
The cost of cancellation of campervan hire depends on the date of cancellation and will be shown separately on the quotation or the booking voucher.
21. Limits of Liability
As a direct agent, Rent-O-Ride is exclusively liable for the orderly placement of the car rental booking with the car rental company, that is, for the procurement of the opportunity to complete the car rental on the agreed conditions. Rent-O-Ride is not liable if rental agreements are not effected locally for reasons which the customer is responsible for including but not restricted to missing or invalid documents at time of pick-up (driving licence, passport/personal ID, credit card, voucher), not fulfilling rental requirements like minimum/maximum age, incapability of driving due to consumption of alcohol, drugs, prescriptions etc. Other than that Rent-O-Ride is only liable for compensation of financial damages due to willful or severely negligent acts by its employees. In the event of simple negligence, Rent-O-Rides liability and the amount of compensation shall be limited to the foreseeable losses typical of the contract and only in the event of a breach of contractual duty, whose compliance is of a particular importance for fulfilling the contract. Rent-O-Ride shall be liable for cases which are impossible from the outset only if the impediment upon fulfilment was known to Rent-O-Ride or if its lack of knowledge arose from gross negligence. The aforementioned limitation or exclusion of liability shall not apply in the case of damage or injury to life, body, and health. In the event that our liability should be excluded or limited, the same shall also apply to the liability of Rent-O-Rides employees, representatives, and agents. With the exception of claims based on tortious acts, the liability for damage shall expire after one year. Rent-O-Ride is not responsible or liable for any claims based on the contractual rental agreement between the customer and the car rental company or for the rental car itself. In such cases customers need to contact the car rental company as their contractual partner. Rent-O-Ride is not responsible or liable for the rented vehicle itself, in particular not for its technical safety nor for the vehicle being suitable for the client's needs. In this respect, the customer's claims are exclusively limited to the supplier in question/on the spot. [Back to Top]
22. Privacy Policy
Rent-O-Ride regards the protection of your personal data our major responsibility. Below we would like to inform you about the data we process and its purpose in accordance with the relevant data protection laws.
1. The responsible authority for data processing in Europe is:
Rent-O-Ride Deutschland GmbH
Landsbergerstrasse 155
80687 Munich
Germany
If you have questions or comments about our data protection privacy policy in general or the assertion of your rights (see No.6), you can contact us at data-protection@rent-o-ride.com or contact our data protection officer in writing by post:
Ms Kirsten Waidmann
Rent-O-Ride Deutschland GmbH
Landsbergerstrasse 155
80687 Munich
Germany
2. Purpose of Data Processing
We collect and process data for the following reasons:
- To ensure the functionality and performance of the website.
- To process the booking of rental cars, their delivery and payment (contract processing).
- To share interesting offers and news through our newsletter assuming you as a client have agreed to receive these offers.
3. Saved Data
Basically, it is possible to visit our website without providing any personal data.
For better performance and to guarantee our website's functionality, we process the data transmitted to us by your Internet browser. These include the date and time of your visit, browser settings, the operating system and the IP address.
To process a rental car booking, we need your name, address, age of the driver, contact information such as an email address or a phone number, credit card or bank information. In order to be able to guarantee certain offers, we may need your date of birth, driving licence and ID information.
To send you information and offers via our newsletter, we require your email address.
4. Recipients or Categories of Recipients
Car rental bookings are handled by our mother company Rent-O-Ride LLC, a US-based company headquartered in Portland, ME 04112, USA. The data which you provide in a form on our website, such as those described in the Section 3, will be transmitted to Rent-O-Ride LLC, our payment service provider including Fraud Prevention, and your chosen car rental company, with the purpose of processing your car rental booking.
We also reserve the right to transfer your data to debt collection agencies and business protection organizations (such as credit investigation companies).
It is possible that the recipients of the data may be located in countries outside the European Economic Area (third countries) where the applicable law does not offer a comparable level of data protection. In such cases, Rent-O-Ride ensures that an adequate level of data protection is guaranteed in other ways.
5. Data Security
To protect your privacy, all booking inquiries and related payment transactions that reach us through our website are processed with HTTPS secure encryption using state of the art encryption (SSL / TLS). You will know that your browser uses this secure transmission as it is indicated by the Internet address beginning with "https" and a small lock symbol (usually) displayed in the address bar of your browser window. When the lock is closed, it is a safe transfer. Some browsers show the address bar or part of it in green colour for this case. (Please note that these security settings are only available on pages where you can see and send your request or submit your credit card details.)
6. Enforcement of Rights
You have the right to request information about the personal data that we hold about you and to request the correction, deletion or restriction of the processing of this data at any time. To assert these rights, please use the contact options listed under No. 1.
7. Right of Appeal at Supervisory Authorities
In addition, you have the right to lodge a complaint with the competent supervisory authority. The supervisory authority responsible for Auto Europe Deutschland GmbH is as follows
Bayerische Landesamt für Datenschutzaufsicht
Promenade 27
91522 Ansbach
Germany
8. Use of Cookies
Rent-O-Ride uses cookies on our website. Cookies are small text files that are sent from our web server to your browser during your visit to our website that are stored by this on your computer for later retrieval.
The purpose of these cookies is to continue to recognize your computer during a visit to our website when switching from one of our websites to another of our websites and to be able to determine the end of your visit.
We also use these technologies to collect usage and preference information about you over time and across different platforms. So do our selected business partners, including our advertising partners. These companies use certain technologies to deliver adverts and marketing messages to you after visiting our website. Of course, you can also view our website without cookies. Internet browsers are regularly set to accept cookies. You can deactivate the use of cookies at any time in the settings of your browser. Please use the help features of your internet browser to find out how to change these settings. Please note that some features of our website may not work if you disable the use of cookies.
The collection or storage of personal data in cookies does not take place in this context by us. We also do not use techniques that combine information generated by cookies with user data.
If you prefer to delete the Rent-O-Ride cookies, please click here.
9. Google Analytics
Our website uses Google Analytics, a web analytics service provided by Google Inc. ("Google"). Cookies are stored on your computer, which allows an analysis of your use of the website.
The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. We use the service on our website with activated IP anonymity. This means that on our website, your IP address will be abbreviated beforehand by Google within the member states of the European Union or in other contracting states of the Agreement in the European Economic Area and therefore anonymous. Only in exceptional cases will the full IP address be transferred to a Google server in the USA and abbreviated there. On our behalf, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide other services related to the website activity and internet usage to us as website operators. For more information, please visit: https://policies.google.com/technologies/partner-sites
The IP address obtained from your browser and used by Google Analytics will not be merged with other Google data.
You can prevent the storage of cookies in your browser in the settings of your browser software (see 8.). Please note that some features of our website may not work if you disable the use of cookies. Furthermore, it is possible to prevent the collection by Google Analytics by setting an opt-out cookie. Please click on the following link:
https://www.rent-o-ride.co.uk/privacy/?ga_out=Y
In addition, you may prevent the collection and use of the data generated by the cookie and related to your use of the website (including your IP address) as well as the processing of this data by Google by downloading and installing the browser plug-in available via the following link: http://tools.google.com/dlpage/gaoptout?hl=en
10. Newsletter
On our website, you are offered the chance to receive information about our offers via newsletter. We use the so-called double opt-in procedure for the registration. After you have given us your email address, we will send you a confirmation email. Only when you click on the confirmation link contained in the email, will your email address be added to our mailing list. This ensures that only the actual owner of the email address can order the newsletter. Data processing in the context of the newsletter is based on your consent.
You have the right to revoke this consent at any time for future newsletter emails.
You can unsubscribe here from the newsletter and thus revoke your consent.
11. Other Communications
Rent-O-Ride will also send you a "pre-departure email" prior to pick-up containing some useful advice and reminders of what you will need to take with you to the car rental counter. After you have completed your rental, we may send you a questionnaire or ask you to review your experience with us.
12. Links
Our website may contain links to other platforms. If you are redirected to another website by clicking on one of the links, the privacy policy of Rent-O-Ride Deutschland GmbH no longer applies. Instead, the policy of that respective website operator will apply.
13. Changes in Data Security
We reserve the right to change this privacy policy in order to adapt it to the new functions on the website or a changed legal situation. The current policy in force at the time of your visit to our website will be valid.
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23. Miscellaneous
The ineffectiveness of single regulations of the rental contract does not result in the ineffectiveness of the entire contract. In addition, the generally applicable legal regulations apply. For all consumers of the European Union the conditions of this agreement and all objections related to the payment are subject to the law of the United Kingdom. [Back to Top]